1. 1. Patient confidentiality is maintained as per applicable Indian laws.
2. 2. Consultation recordings are done only with explicit patient consent.
3. 3. Patient data is stored securely in clinical software, EMR systems, and protected digital storage.
4. 4. Medical data is not stored on WhatsApp.
5. 5. The clinic follows the Information Technology Act, 2000, and reasonable confidentiality standards.

• • Every patient has the right to be treated with dignity, respect, and without discrimination.
• • Consultations will be conducted in a professional, ethical, and compassionate manner.
• • No patient will be judged based on medical condition, lifestyle, gender, age, or background.

Patients have the right to understand:

• • The nature of homeopathic treatment
• • The scope and limitations of online consultation
• • Expected duration of treatment and follow-ups

The doctor will explain the treatment approach in a clear and understandable language.

Patients may ask questions related to diagnosis, treatment plan, and lifestyle advice.

Patients have the right to be informed that:

• • Physical examination is limited or not possible online
• • Diagnosis and treatment depend largely on information shared by the patient
• • Certain conditions may require physical examination or emergency care

Patients have the right to be advised for in-person consultation or hospital care whenever required.

• • Patient medical information will be kept confidential.
• • Personal and medical data will be stored securely in clinical software, EMR systems, or protected digital storage.
• • Consultation recordings will be made only with explicit patient consent and only for selected cases.
• • Patient data will not be sold, shared, or disclosed to third parties except when legally required.

Patients have the right to:

• • Receive adequate information before starting treatment
• • Know consultation fees, payment structure, and refund policy
• • Decide whether to proceed with online consultation

Patients may withdraw consent after discussion, understanding medical implications.

Patients have the right to:

• • Individualised homeopathic treatment based on their unique symptoms and constitution
• • A cause-based and holistic approach, including lifestyle guidance

No standardized or one-size-fits-all treatment is practiced.

Patients must share:

• • Complete medical history
• • Current symptoms and complaints
• • Past treatments and medications
• • Existing diagnoses, reports, and investigations

Withholding, exaggerating, or providing false information may affect diagnosis and treatment outcomes.

Patients are responsible for:

• • Taking medicines exactly as prescribed
• • Following dosage, timing, and storage instructions
• • Adhering to recommended lifestyle and dietary advice

Self-modification, skipping doses, or combining treatments without informing the doctor is discouraged.

Homeopathic treatment works gradually and holistically.

Results may vary depending on:

• • Nature and chronicity of disease
• • Patient compliance
• • Lifestyle factors

Patients should avoid unrealistic expectations or assumptions of guaranteed results.

• • Patients must understand that online consultation is not for emergencies.
• • In case of severe pain, trauma, sudden worsening, psychiatric emergencies, or life-threatening symptoms, patients must immediately seek hospital or emergency care.
• • The clinic is not responsible for delays caused by failure to seek emergency treatment.

Patients must:

• • Contact the clinic only through approved communication channels
• • Respect clinic working hours (9:30 a.m. to 3:30 p.m. IST), Sunday closed
• • Avoid WhatsApp calls or repeated messaging without appointment

Non-urgent queries may require a separate paid consultation.

Patients must:

• • Pay consultation fees in advance
• • Understand that fees are non-refundable once consultation is completed
• • Pay separately for medicines, courier charges, and additional services

Cancellation or rescheduling policies must be respected.

• • Prescriptions are issued solely for the consulting patient.
• • Medicines or advice must not be shared with others.
• • Misuse of prescription or advice is strictly discouraged and may lead to discontinuation of services.

• • Patients are expected to maintain polite and respectful communication with clinic staff and doctor.
• • Abusive language, threats, or misuse of digital platforms will not be tolerated and may result in termination of consultation services.

By proceeding with online consultation, the patient acknowledges that they have read, understood, and agreed to the Privacy Policy and to uphold the above Rights & Responsibilities to ensure safe, ethical, and effective medical care.