Privacy & About Patient's Rights and Responsibilities
1. Privacy & Data Protection
- 1. Patient confidentiality is maintained as per applicable Indian laws.
- 2. Consultation recordings are done only with explicit patient consent.
- 3. Patient data is stored securely in clinical software, EMR systems, and protected digital storage.
- 4. Medical data is not stored on WhatsApp.
- 5. The clinic follows the Information Technology Act, 2000, and reasonable confidentiality standards.
2. Right to Respectful & Ethical Care
- • Every patient has the right to be treated with dignity, respect, and without discrimination.
- • Consultations will be conducted in a professional, ethical, and compassionate manner.
- • No patient will be judged based on medical condition, lifestyle, gender, age, or background.
3. Right to Clear Information
Patients have the right to understand:
- • The nature of homeopathic treatment
- • The scope and limitations of online consultation
- • Expected duration of treatment and follow-ups
The doctor will explain the treatment approach in a clear and understandable language.
Patients may ask questions related to diagnosis, treatment plan, and lifestyle advice.
4. Right to Know the Limitations of Online Consultation
Patients have the right to be informed that:
- • Physical examination is limited or not possible online
- • Diagnosis and treatment depend largely on information shared by the patient
- • Certain conditions may require physical examination or emergency care
Patients have the right to be advised for in-person consultation or hospital care whenever required.
5. Right to Confidentiality & Privacy
- • Patient medical information will be kept confidential.
- • Personal and medical data will be stored securely in clinical software, EMR systems, or protected digital storage.
- • Consultation recordings will be made only with explicit patient consent and only for selected cases.
- • Patient data will not be sold, shared, or disclosed to third parties except when legally required.
6. Right to Informed Consent
Patients have the right to:
- • Receive adequate information before starting treatment
- • Know consultation fees, payment structure, and refund policy
- • Decide whether to proceed with online consultation
Patients may withdraw consent after discussion, understanding medical implications.
7. Right to Holistic & Individualised Treatment
Patients have the right to:
- • Individualised homeopathic treatment based on their unique symptoms and constitution
- • A cause-based and holistic approach, including lifestyle guidance
No standardized or one-size-fits-all treatment is practiced.
8. Responsibility to Provide Accurate Information
Patients must share:
- • Complete medical history
- • Current symptoms and complaints
- • Past treatments and medications
- • Existing diagnoses, reports, and investigations
Withholding, exaggerating, or providing false information may affect diagnosis and treatment outcomes.
9. Responsibility to Follow Medical Advice Correctly
Patients are responsible for:
- • Taking medicines exactly as prescribed
- • Following dosage, timing, and storage instructions
- • Adhering to recommended lifestyle and dietary advice
Self-modification, skipping doses, or combining treatments without informing the doctor is discouraged.
10. Responsibility to Understand Treatment Expectations
Homeopathic treatment works gradually and holistically.
Results may vary depending on:
- • Nature and chronicity of disease
- • Patient compliance
- • Lifestyle factors
Patients should avoid unrealistic expectations or assumptions of guaranteed results.
11. Responsibility to Recognize Emergencies
- • Patients must understand that online consultation is not for emergencies.
- • In case of severe pain, trauma, sudden worsening, psychiatric emergencies, or life-threatening symptoms, patients must immediately seek hospital or emergency care.
- • The clinic is not responsible for delays caused by failure to seek emergency treatment.
12. Responsibility to Respect Communication Boundaries
Patients must:
- • Contact the clinic only through approved communication channels
- • Respect clinic working hours (9:30 a.m. to 3:30 p.m. IST), Sunday closed
- • Avoid WhatsApp calls or repeated messaging without appointment
Non-urgent queries may require a separate paid consultation.
13. Responsibility Regarding Fees & Policies
Patients must:
- • Pay consultation fees in advance
- • Understand that fees are non-refundable once consultation is completed
- • Pay separately for medicines, courier charges, and additional services
Cancellation or rescheduling policies must be respected.
14. Responsibility for Use of Prescriptions & Advice
- • Prescriptions are issued solely for the consulting patient.
- • Medicines or advice must not be shared with others.
- • Misuse of prescription or advice is strictly discouraged and may lead to discontinuation of services.
15. Responsibility to Maintain Mutual Respect
- • Patients are expected to maintain polite and respectful communication with clinic staff and doctor.
- • Abusive language, threats, or misuse of digital platforms will not be tolerated and may result in termination of consultation services.
16. Acknowledgement
By proceeding with online consultation, the patient acknowledges that they have read, understood, and agreed to the Privacy Policy and to uphold the above Rights & Responsibilities to ensure safe, ethical, and effective medical care.
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